• For all private instruction, group classes or clinics, ANY cancellations within 24 hours of your commitment will be charged in full.

• For all private instruction, group classes or clinics, ANY cancellations with a minimum of 24 hours of your commitment, will be credited to your package. This will only be offered ONCE per season (spring, summer, fall).

​

​

​

​​

​

• Due to our committed camp costs such as travel, field permits, insurance, coaches, equipment and limited spots available on camp - camp refunds cannot be provided under any circumstance (unless within 24 hours of booking - minus 3.5% booking fee). 

 

• We understand that unforeseen and extreme circumstances can occur. In this instance, each case will be individually reviewed and dealt with on a case by case basis.    

• If a camp, clinic or event is cancelled by OTB Soccer, all participants will be fully credited  (minus 3.5% booking fee). This credit can be redeemed for any other camp, class or clinic within 12 months of original service.

​​

​

- There will be no refunds or credits given under ANY circumstance in instances relating to inappropriate or unacceptable behavior at any OTB event for which a player has been dismissed. 

This includes but is not limited to; bullying (physical, verbal, emotional), abusive language, foul play, or any other scenario that we deem as failure to meet our expectations and guidelines that are set at the beginning of each OTB event. 

All members of staff are fully and equally trained, and these expectations will be fully and consistently enforced  throughout. Any OTB member of staff, at their discretion has the authority to escalate any example of the above to a manager, which may result in a dismissal.